Fleet Assist has launched its new service booking website which gives drivers, fleet operators and customers an improved user experience that offers an enhanced digital route for booking service, maintenance and repair work direction through its national garage network.
The booking journey has been developed to make Service Maintenance and Repair (SMR) bookings clearer, faster and easier to make, while further enhancing the digital services on offer to Fleet Assist’s 50 plus customers that operate over 1.5m vehicles.
The journey allows users to arrange SMR work through a simplified, accessible interface, helping drivers get what they need while supporting efficient booking management workflows across their chosen repairer network.
The enhancement builds on Fleet Assist’s established position at the forefront of technology-enabled SMR services, adding another practical enhancement to the digital tools already supporting customers, drivers and repairer partners.
Fleet Assist’s strength comes from its tech-led drive in combination with its long heritage of dealing with millions of service maintenance and repair bookings and transactions. This development builds on that capability, providing a more intuitive booking experience while helping it continue to deliver the consistency, visibility and service quality expected by its customers.
This development sits alongside Fleet Assist’s digital tools already in place such as a plug-and-play connection into its SaaS booking engine which allows customers full flexibility to either in or outsource their booking activity or blend the two options to support bespoke customer needs.
Flexibility is key, the booking services can be taken as a standalone module driven by the API interfaces provided by a variety of industry back-office systems.
To avoid compromise it has no competing interests with any other systems, this is purely a booking service and SaaS application open to all customers and prospects in our segment. Agility coupled with independence are key to allowing customers true flexibility.
James Elliott, Director of Technology at Fleet Assist, said:
“Fleet Assist has always understood that great user experience is dependent on the right blend of people, network capability, data and technology. This development is another example of us continuing to enhance the customer user experience to benefit our customers, drivers and repairer partners.
“Early feedback is extremely positive with clients saying it’s a step change in making the experience easier and more consistent, while strengthening the digital services already supporting our SMR operations. It is a practical improvement, but an important one, because small improvements in the booking journey can make a real difference to the overall customer and driver experience.
“Our focus is on building technology that works in the real world: simple to use, operationally effective and closely aligned to the needs of fleets, drivers and repairers.”
