Fleet Assist is pleased to announce the appointment of Tim Peacock into a newly created position as Fleet Assist’s Customer Success Director.
Tim brings more than 20 years of automotive experience to the role, joining Fleet Assist from Micheldever Tyre Services, where he spent the last decade and most recently served as Director of Wholesale. His career also includes senior aftersales roles with Volkswagen Group UK and Volvo Car UK.
Peacock ‘s new role focuses on working with Fleet Assist’s IT, product development and business development teams to stay closely aligned to the needs of its 50+ leasing, rental and salary sacrifice customers as the SMR sector continues to change at pace.
As the Service, Maintenance & Repair (SMR) sector continues to evolve, the focus will be on collaboration, innovation and technology-led solutions that address both today’s operational challenges and those ahead.
Peacock said: “I am very excited at joining Fleet Assist. Its unique agnostic position is uncompromised by competing interests in systems or platforms and remains fundamental to the success of our managed garage network proposition.
“Our role is to help our customers deliver exceptional SMR services to their fleet and driver customers. We aim to collaborate more closely to offer technology-led solutions to help them resolve both their short and long term SMR operational challenges,” he added.
Peacock reports directly to Vincent St Claire, Fleet Assist’s MD who commented: “We welcome Tim’s experience to our business at a time of amazing change for the SMR industry. As it continues to evolve, it’s important we are focussed on delivering technology-led solutions that meet both the current and future needs of our customers, which is why we have created this new role.”
“We’re looking forward to seeing the impact his experience and customer-focused approach will have as Fleet Assist continues to evolve its proposition.”
