Switch has appointed Fleet Assist as its SMR garage network partner to support its 85 locations and over 25,000 strong fleet of cars and vans.
In a multi-year deal all the service maintenance and repair requirements of vehicles operated under Switch will be supported by Fleet Assist’s network of 5,200 garages and nearly 500 mobile service vans.
As part of the agreement Fleet Assist’s Service Booking Lite (SB Lite) platform has been rolled out to their in-house team. The versatility of SB Lite ensures precise work direction and enables maintenance and compliance work direction to the most appropriate garage based on their own bespoke preferences.
Meanwhile, Fleet Assist’s Paybill service will streamline further the administrative process by consolidating all SMR spend into one invoice, thus allowing the front-line Switch team to concentrate on service delivery and preventative maintenance activities.
“Our team has been using the Fleet Assist network and SB Lite for a few months now, giving our central contact team greater control and visibility to manage the nationwide SMR needs of our branch network more effectively. We operate one of the youngest rental fleets in the UK, made up of low mileage vehicles, so it’s important we keep them in top condition. Partnering with the Fleet Assist garage network helps us do just that,” said Grant Capel, Switch’s Head of Fleet Operations.
“The business intelligence provided by their Atlas system has been a real game changer. It is particularly powerful when garages are accommodating our larger LCVs and minibuses.
“Fleet Assist’s Balanced Scorecard system also ensures garages are continually monitored, with their capabilities maintained and recorded, which provides peace of mind that we are working with a best-in-class garage network partner. This allows us to maximise our vehicle availability,” he added.
Garry Winckley, Fleet Assist’s Business Development Director said: “We have worked very closely over a period of a few months to finetune the setup of SB Lite for the Switch contact team. The roll out of the new SMR processes to the rental network has gone smoothly and they are already benefitting from greater SMR efficiencies and vehicle availability. Having access to a full data reporting suite also ensures greater transparency of the fleet’s SMR needs moving forward,” he added.
